How do I set up an external mail account?

Use the assistant tool found in the "Add external account" section on the right side of the main menu after clicking on your avatar.

How do I unsubscribe from an email account?

Inside Settings, in the mail menu, you must access Identities section, where all associated external accounts are found. Then select the account you want to delete and click on the trash icon which will appear below.

Can I read stored emails from with a conventional mail reader?

You can continue to use your own external email account as normal. However, emails you receive with the account, will only be visible through the mailing list. In addition, remember that through you can synchronise and have all these email accounts on one unique screen.

I have problems with the mail service, who should I contact?

Click on “Help” inside your profile. There you can contact our technical support.


Add, edit or delete a contact from an email account

Inside the contacts section, below the contact column, you must click in the “+” button in order to add a new contact profile. Once you complete the necessary information and save the contact, it will already appear in the column.

To edit a contact, you must first select the contact from the contact list. Then, an edit button will appear, click on it and you will be able to modify the parts of the profile you want.

If you wish to eliminate a contact, you first have to select it from the section “Contacts” and then click on the trash symbol which will appear below.

Add, edit, or delete a group

In the Contacts section, under the column called “Group” you must Click the "+" button to add a new group. After assigning a name and saving it, a new group will appear.

If you desire to eliminate a group, you must select it in the Contacts list. Then click in “Eliminate group” from the options located below the column. Finally, confirm the popup window that will appear.

Add or remove a contact from a group

You must click on the contact's profile, inside the section group, in properties of the contact. Then you will find the list of groups which are already created, with a box to the left of each one. You can select or unselect the corresponding group, in order to assign or delete the contact inside that group.


Change the main speciality

Click on the edit symbol on the profile´s menu. Then, you can edit the fields of the profile. To change the medical speciality, you will be able to choose from a list which will scroll down.

Add or delete specialities

Click on the edit symbol on the profile´s menu. There, you can edit the fields of the profile, remove or add extra specialities by choosing from the list that will appear.

Access news of other specialities (not main speciality)

You have “Other Specialities” button at the top of the News section. By selecting the speciality, you are interested in you can check the latest news related to it.

Search for new

On the upper right side of the screen, in the news section, you have a headline searching tool to track the news you want.


What is Medictionary?

It is a scientific-medical dictionary containing information about diagnostic tests and diseases as well as the corresponding treatments. You can search in any of the three sections – diseases, diagnostic tests and treatments, just by introducing the desired concept in the search engine or by selecting the first letter of the concept in the alphabet.

Where does the information contained in Medicitonary come from?

The content is own elaborated by MedLab Media Group from official international sources - medical schools, universities, scientific publications, etc. - The content of Medictionary is periodically supervised and updated based on the information collected in the news section and facilitated by specialized institutions.


How do I access my profile?

You can access your profile section in the upper right side of the main menu by clicking your avatar.

What kind of information can I find in my profile?

Profile´s information refers to the personal data you provide when you register. However, it also includes the medical specialty and the extra specialities you selected. Part of this information can be modified just by clicking on the edit button of the same page.

How do I change the access password for the Platform?

Within the profile area you have a “Change password” section. Click there and a window will pop up letting you restore your password to access

Can I change my profile picture?

You must click on the profile picture inside your profile. Then, you can drag a photo or select any file from the device you are currently using.

Where can I send my doubts and inquiries?

Go to the “Help” section inside your profile, there you will be able to contact our support service.


For more information go to the Medysoft Help Section.

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